Our Therapeutic Care Approach

We engage the client to develop individualised care plans that reflect each client’s unique needs, preferences, and goals. These plans are regularly reviewed and adjusted as needs change.

We actively involve clients in decision-making processes regarding their care. This includes choices about daily routines, activities, and even the caregivers they work with.

Offer flexible scheduling options to accommodate clients’ lifestyles and routines, rather than forcing them to adapt to rigid service times.

Strive to maintain consistency in caregivers assigned to each client, fostering familiarity and trust.

Address not just physical needs, but also emotional, social, and sometimes spiritual aspects of a client’s wellbeing.

Establish clear channels of communication between clients, their families, caregivers, and agency management. Regular feedback sessions can help ensure services remain aligned with client needs.

Encourage and support clients in maintaining or developing skills that promote independence, where appropriate.

Ensure staff are trained in cultural sensitivity and can provide care that respects diverse backgrounds and beliefs.

Where beneficial and desired by the client, incorporate assistive technologies or digital tools to enhance care delivery and client independence.

Regularly assess and measure outcomes to ensure services are truly improving clients’ quality of life.

When appropriate and desired by the client, involve family members in care planning and delivery, recognizing them as important partners in the care process.

Provide ongoing training to staff not just in practical skills, but also in person-centered care philosophies and communication techniques.

Always respect clients’ privacy and maintain their dignity in all aspects of care delivery.

Have a clear, accessible process for clients to raise concerns or complaints, and address these promptly and thoroughly.